Refund policy

LogPoint refunds and hardware returns.

All prices and refunds are in Australian dollars and include GST.

Last updated: 30 August 2026

Pro and Teams subscriptions

Web Pro and Teams subscriptions have a 30-day money-back guarantee. If LogPoint is not working out, email us within 30 days of purchase and we will refund you in full. After cancellation, access continues until the end of the paid billing period unless a full refund is issued.

Hardware

iBeacon hardware has the same 30-day money-back guarantee from the date of purchase. If your iBeacon is faulty, we will replace it with a new one. Your rights under Australian Consumer Law apply in addition, including remedies for a major failure.

Beacons included with an annual plan

Annual Pro includes one iBeacon and annual Teams includes one per vehicle slot on the initial order. If you take the 30-day refund on an annual plan, you keep any included beacons that have already shipped and $50 for each of them is deducted from the refund. Included beacons that have not shipped yet are cancelled.

App Store and Google Play

In-app purchases are handled by Apple or Google and must be managed through the relevant store account.